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To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. All rights reserved. And never again. Is SeatGeek legit? The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. They are printed with duplicate. Very dissatisfied customer. If you feel like StubHub cheated you, you could take action against them. No problem. Colorado: 8,688 customers due $3,120,442 in refunds. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. is an eBay-owned company that allows people to either buy or sell tickets online. The corporate office phone number is 415-222-8400. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. Those will be paid out by the end of May. How do I contact StubHub for a refund? As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Sellers . This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Click your state to see if you qualify! StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. but I havent been able to get in contact with anyone from StubHub. StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Request and Get a StubHub Refund Right Now. "If you have tickets to a show that is postponed, you will be able to select your refund . Would not make an exception,to a hotel reservation I made thru Priceline. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I had to ask for a manager. StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. Dollar Scholar Asks: Why Can't the Government Just Print More Money? ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. All rights reserved. Keep in mind that you may not be refunded in money. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! And 2 hours before the game I had no listings active. Enjoy! I received an access code that didn't work and Customer Service asked me to give the seller a little time. I call and on the phone 2 hours being told the first tickets that sold stubhub had to cancel the sale to protect themselves. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. Customerscomplained to the media andfiled lawsuits. They showed my same seats that they cancelled sold and the payout. Bradley R. Hightower. You can also try refreshing your Listings page. Pennsylvania How do I complain to StubHub? We just sent you a welcome email. How do I contact StubHub for refund? International orders are handled a bit differently than those within the US, @Lighty7. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Listings for companies similar to StubHub: Customer service is awful. Maryland: See if youre using the right email and password. From everything weve seen, the StubHub customer support is quite thin, to say the least. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. All Rights Reserved. NewsletterDollar ScholarStill learning the basics of personal finance? Explain your scenario, and provide any applicable evidence. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? I think I'm golden and I made my sale. 7 Eyewitness News and The Rebound Buffalo brought this to StubHub's attention on Marrali's behalf. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. If they sell, you will see the update in your MyHub portion of the profile (or under My Tickets > Sales) along with the buyers name and email address. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. Horrible customer service. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. I've been a customer for a long time and am not happy. The company prides itself on being a Fan-to-Fan service. How to request an event on the StubHub website. The April 25th show was canceled due to COVID-19. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. I was refused to talk with a supervisor , I had 4 tickets listed. We are changing the way you register and sign-in to the StubHub Community. The worst company ever you lost me and a ton of my friends and family. These are often free tickets the seller can relist. From everything weve seen, the StubHub customer support is quite thin, to say the least. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? Phone: 866-788-2482. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Open a new browser and try logging in again. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. The old bait and switch! Interactive chat Had a concert canceled because of COVID-19? How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. this link is to an external site that may or may not meet accessibility guidelines. See detailed StubHub customer service rankings, employee comments and much more from our sister site. How can I email stubhub to refund tickets for a cencelled event. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. I had a fraudulent charge on my credit card account from Match.com. I been buying and selling for 12 years with them. For obvious reasons, this isnt usually a satisfying compensation. For buyers, StubHub guarantees: Youll get the tickets you ordered in time for the event and theyll be valid for entry. Have a StubHub question? Email: This information has not been added. Go ahead and file a chargeback on your credit card. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. To reach Customer Support call 1-866-788-2482. Who do I contact? You already know that. I live in GA - was supposed to go to a premier league game in England in March. Customer service all the way to your seat, 2000-2022 StubHub. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. I was only given the option of the credit and the event was in CA. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information. If you have already been paid, we'll charge your credit card on file to recover the payment. This material may not be published, broadcast, rewritten, or redistributed. No matter how you get them, well email you when theyre ready. All Rights Reserved. Sometimes email clients send our first email to a spam or promotions folder. You will enter your community username and new password and done! In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. If I did I woulda dropped my price or took my friend to the game. So the funds are available but you only adhere to the state-by-state laws? please contact StubHub US Customer Service at 1.866. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. How do I contact StubHub for a refund? Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. If the event is postponed you will be paid after the new event date occurs If the event ends up being cancelled then your sale is cancelled and you will not be paid by Stubhub but would receive a refund for your tickets from your original point of purchase (ticketmaster, team site, venue etc). Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. Your sale is valid and you will be paid on your sale 5-8 business days after the event. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Many companies featured on Money advertise with us. Sit back and relax while we do the work. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. I waited 2 days and tried the access code again..still nothing.